Refund / Reprint
My piece has been damaged upon arrival. What do I do?
While we make every effort to ensure your canvas arrives in perfect condition, sometimes things happen. Hold on to packaging, take pictures of damage if possible and write a message to CanvasPop
. They will ship a reprint ASAP.
Refund or reprinting?
CanvasPop offers a 100% lifetime love guarantee
. If you don’t love it, we’ll make it right. This covers any manufacturer’s defects such as loose or wavy canvas, bubbles, scratches or fading. In addition, any warping of the stretcher bars is also covered. If this occurs CanvasPop are ready to replace your canvas print or fix it with no additional cost. Please take note though, that any mistake you make by choosing a wrong size, frame, product type or image will not be covered.
I cancelled my order, why haven't I seen a refund on my credit card?
It can take up to 7-10 business days for a refund to process through your credit card company.